Shipping Policy
Delivery Time:
- Within Kolkata, West Bengal: We strive to deliver your order within 24 to 48 hours of purchase.
- Outside Kolkata, West Bengal: Delivery to locations outside West Bengal may take 4-5 business days.
Shipping Charges:
- Shipping charges within Kolkata, West Bengal, are Rs. 50 per order.
- For deliveries outside West Bengal, shipping charges are calculated based on the destination and weight of the package.
Delivery Method:
- We use reliable courier services to deliver your orders safely and efficiently.
Tracking Orders:
- Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Delivery Address:
- Please ensure that you provide accurate and complete delivery information at the time of placing your order. We are not responsible for delays or non-delivery due to incorrect addresses provided by customers.
Return & Refund Policy
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Eligibility:
- Returns are applicable within 72 hours of receiving your order.
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
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Initiation of Return:
- To initiate a return, please contact our customer service team within 72 hours of receiving your order. You can reach us at kingfieldfoodspl@gmail.com.
- Please provide your order number and details of the item(s) you wish to return.
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Return Process:
- Once your return request is approved, we will provide you with instructions on how to return the item(s).
- Return shipping costs are the responsibility of the customer.
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Inspection and Refund:
- Upon receiving the returned item(s), we will inspect them to ensure they meet our return criteria.
- If the returned item(s) meet our criteria, we will process a refund to the original payment method within 5 to 6days.
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Non-Returnable Items:
- Certain items are not eligible for return, including perishable goods, personalized items, and items marked as final sale.
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Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.
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Refund Processing Time:
- Refunds are typically processed within [number] days of receiving the returned item(s). Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
If you have any questions or concerns about our Shipping and Return Policy, please don’t hesitate to contact us. We’re here to help!